top of page

Rubbish 2 Move - Terms Of Service

Rubbish 2 Move strives to offer the best service possible for all of our clients. Please make yourself familiar with our terms of service. If you have any queries or questions you can contact us here. We look forward to providing you with our services! 

On Request Job Response Time

  • Once job is requested through our website portal Rubbish 2 Move will task the job to one of it's assets within 2 working days of the initial request. Please note the requested job is usually completed on the same day as request (excluding weekends and public holidays).

Rubbish 2 Move may refuse collection for the following reasons:

  • The bin(s) may have dangerous waste contained in it/them. Dangerous waste includes but is not limited to liquid waste, medical waste, asbestos compounds and materials, batteries, bulky waste, builders waste like concrete and bricks, etc.

​

  • The bin(s) may be rejected due to its weight. Bins should not weigh more than 60kgs. If the bins is unsafe to move we may have to task our garbage truck to the property. Overweight fees may incur and completion timeframes may be extended.

​

  • Unpaid invoices. If the account of the requesting customer is overdue and un-settled, Rubbish 2 Move may pause the tasking requested job until the account is amended.

​

  • Our staff will act with courtesy and respect while providing services to property owners, tenants and managers. Services may be delayed or cancelled if staff are not responded to in kind.

The Weekly Bin Service

  • Rubbish 2 Move will task operators to visit the requested property to put bin on kerbside for the the standard council collection then will return the following day to wash and return bins to their designated locations on the property. Within this service R2M will also manage the following: wheelie bin repairs/replacement, reporting of off-week bin alerts, access alert issues, account reminder, council liaison, etc.

​

  • Contamination/Rejected Bins: If a bin is reported to be contaminated by our visiting operator or is rejected by council for weight or contamination reasons, R2M will empty the bin and the customer will be charged in accordance with our standard pickup rate.

​

  • AD (Access Denied): If our operator is unable to access the bins to transport them to the kerbside an SMS alert message will be sent to the designated property contact. It will then be up to the property contact to organise the bin to be moved to kerbside before 6am the day of collection. An operator will visit on day of collection to check over everything.

​

  • Missed Wheelie Bins: R2M will liaise with the relevant council to investigate whether or not the respective bin(s) was missed by the council garbage truck. Alerts will be sent out on an as needed basis with updates.

​

  • Onboarding/Cancellation(s): All properties wishing to use the 'Weekly Bin Service' must use our onboarding form. This information will allow our team to offer you the best and most hassle free service possible. Our team may manually onboard customers through other channels in certain cases or situations. All customers wishing to cancel this service must use the cancellation form. This formalises the off-boarding of the property. There is an option to give feedback. Feedback is very important and helps us improve our service.

​

  • Unpaid Invoices: If a property has outstanding accounts that are well overdue R2M may suspend the service until the overdue bills are accounted for. This will not happen unless you have been contacted multiple times with no result.

bottom of page